Privacy Policy

We may collect information that you provide directly when you use our website, contact forms, customer service channels, or WhatsApp services. This may include your name, phone number, email address, company information, message content, and other information you voluntarily provide.

We may also receive limited technical information generated when you access our digital services, such as browser information, device information, IP address, timestamps, and service logs used for security, reliability, and troubleshooting.

We use information only where reasonably necessary to operate our services, including to:

• respond to enquiries and provide customer support;
• connect users with the appropriate Arsalynk team or representative;
• deliver, maintain, and improve our digital services;
• protect our systems against misuse, fraud, and security incidents;
• maintain operational records and troubleshoot service issues; and
• comply with applicable legal and regulatory obligations.

Arsalynk may use the WhatsApp Business Platform to receive and send messages to users who choose to communicate with us through WhatsApp. Messages and related identifiers may be processed to route conversations, respond to enquiries, and maintain customer service continuity.

WhatsApp and Meta may process information in accordance with their own terms and privacy policies. Arsalynk does not control the independent processing activities of third-party platforms.

We do not sell personal information. Information may be shared with service providers that support our hosting, communications, security, analytics, or other operational functions, only to the extent reasonably required to provide our services.

We may also disclose information where required by applicable law, regulation, legal process, or a valid request from an authorised public authority.

We retain information for as long as reasonably necessary for the purposes described in this policy, including customer support, service reliability, security, record keeping, and legal compliance.

We apply reasonable technical and organisational safeguards designed to protect information from unauthorised access, alteration, loss, misuse, or disclosure. No online service can guarantee absolute security, but we continuously work to maintain appropriate protections for our systems.

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information associated with your interactions with Arsalynk.

To request deletion, email us at corporate@arsalynk.com with the subject Data Deletion Request and provide enough information for us to identify the relevant interaction. We may need to verify your request before completing it.

Our services may contain links to, or integrate with, third-party services. Their privacy practices are governed by their own policies. We encourage users to review the privacy terms of any third-party platform they choose to use.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements. The latest version will always be published on this page together with its most recent update date.